FAQ

Welcome to our Help Center! Below are answers to some of the most common questions from our customers.
If you still need assistance, our support team is always happy to help.

🛍 About Orders

Q1: How long does it take to process my order?
A: Orders are typically processed within 1–3 business days after payment is received.
Please note that we do not ship on weekends or public holidays. Orders placed on Friday evenings or holidays will be processed the next business day.

Q2: Can I change or cancel my order after placing it?
A: If your order hasn’t entered the packaging or shipping stage, we may still be able to modify or cancel it. Please contact us as soon as possible at zulap105029@hotmail.com with your order number.

Q3: What payment methods do you accept?
A: We currently accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay / Google Pay

  • Shop Pay (installment options available for eligible orders)

Q4: I didn’t receive a confirmation email. What should I do?
A: Please check your spam or promotions folder, and make sure your email address was entered correctly at checkout.
If you still can’t locate your confirmation email, contact our support team and we’ll resend it to you.

🚚 Shipping & Delivery

Q5: Do you ship internationally?
A: Yes! We currently ship to:

  • All U.S. states (including Hawaii and Alaska)

  • Canada, Australia, the UK, and selected EU countries

To confirm availability for your region, enter your ZIP/postal code at checkout or contact us directly.

Q6: How long does shipping take?
A:

  • Standard U.S. Shipping: 3–7 business days

  • Expedited U.S. Shipping: 1–3 business days

  • International Shipping: 7–21 business days (varies by destination and customs processing)

Q7: How do I track my order?
A: Once your order ships, you’ll receive an email with your tracking number and a link to follow your shipment.
You can also log into your account on our website to view your order status.

Q8: My package says “Delivered” but I haven’t received it.
A: Please double-check the following:

  • Was the package accepted by a neighbor, roommate, or building front desk?

  • Was it left near your mailbox, doorstep, garage, or parcel locker?

If you still can’t locate it, contact us immediately and we’ll help investigate with the shipping carrier.

🔁 Returns & Refunds

Q9: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.
For detailed instructions, please refer to our Return Policy.

Q10: What items are non-returnable?
A: The following items are not eligible for return:

  • Used or damaged products

  • Personalized or custom-made items

  • Final sale or clearance products

  • Opened beauty or hygiene items (for safety reasons)

Q11: Do I have to pay for return shipping?
A:

  • If the return is due to a defect or our error, we’ll cover the return shipping cost.

  • If the return is due to personal preference (e.g., wrong size, change of mind), you’ll be responsible for the return shipping fee.

Q12: When will I receive my refund?
A: Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.

🛡 Product Quality & After-Sales

Q13: What should I do if my item arrives damaged or defective?
A: Please take clear photos of the damaged or defective item and email them to zulap105029@hotmail.com within 72 hours of delivery.
Our support team will respond within 24 hours to arrange a replacement or refund.

Q14: Do your products come with a warranty?
A: Apparel and beauty products are not covered under warranty. For electronics or home devices, please refer to the product description or contact support for warranty details.

🧾 Other Questions

Q15: Do you accept discount codes?
A: Yes! You can enter a valid promo code at checkout in the “Discount Code” field.
Please note that some promotions may not be combined with other offers.

Q16: Can I send an order as a gift?
A: Absolutely. You can mark your order as a gift at checkout. We’ll remove price tags and, where applicable, include gift-ready packaging.

Q17: How can I contact you?
A:
📧 Email: zulap105029@hotmail.com
📍 Address: 14 Malvern Lane apt 9, Smyrna DE 19977, United States

Our customer service team typically responds within 24 hours.